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Check the answers below first. If your question isn't covered, email us — we respond within 24 hours.

Getting Started

How do I roast my first video?

Open the app → tap "ROAST MY VIDEO" on the home screen → pick any video from your camera roll (3 minutes max, 50MB max). In about 60 seconds you'll see a reveal sequence and then a full tabbed breakdown.

What video formats are supported?

MP4 and MOV. Maximum 3 minutes of duration and 50MB file size. For best results, shoot vertical (9:16) at 1080p or higher.

Is there a free tier?

Yes — 1 free roast per week. Enough to understand what the product does without relying on it. Unlimited roasts require Unmidify Pro.

Subscriptions & Billing

How do I subscribe?

When you try to roast a second video in the same week on the free tier, you'll see the paywall. Choose Monthly ($24.99/mo) or Annual ($149/yr with a 7-day free trial).

How do I cancel?

Open Settings → Manage Subscription. You'll be taken to your Apple ID or Google Play subscription settings where you can cancel. Cancellation takes effect at the end of your current billing period.

I subscribed but Pro isn't active.

Open Settings → Restore Purchases. If that doesn't work, email contact@deskwolf.ai with your Apple ID email and transaction ID and we'll fix it.

Can I get a refund?

Refunds are handled by Apple and Google, not us. Visit reportaproblem.apple.com (iOS) or play.google.com/store/account (Android) to request one.

The Roast

My roast seemed too harsh. Is that intentional?

Yes. Unmidify is a coaching tool that's savage toward bad content decisions but never toward you personally. Every critique is paired with a specific fix. If you want softer feedback, most other apps exist.

My roast seemed off. Can I appeal?

AI analysis occasionally gets it wrong. Email contact@deskwolf.ai with the roast ID (shown under your score) and a screenshot — we review and use the case to tune the system.

What's the Ideal Posts library?

Your personal benchmark library of top-tier content. Upload up to 10 videos you consider aspirational (yours or others'). The app reverse-engineers why each one works, then uses those patterns to personalize every future roast.

Privacy & Data

Where do my videos go?

Videos are uploaded to our servers for analysis and deleted immediately after (typically within 60 seconds). We don't retain video content. See the Privacy Policy for full details.

How do I delete my data?

Settings → Delete My Data. This clears your local streak, ideal posts library, roast history, and onboarding answers. Server-side data (rate limit counters) is dropped on request.

Is my content used to train AI?

No. We use enterprise API tiers of Anthropic (Claude) and OpenAI (Whisper) which do not retain inputs for model training.

Technical Issues

The roast says 'Server error 502' or similar.

Our AI occasionally returns malformed responses. Tap 'Try Again' — it almost always works on the second attempt. If it keeps failing, try a shorter clip or email us.

Upload keeps timing out.

Check your connection. Large videos on slow connections may exceed the 2-minute upload timeout. Try a shorter clip or switch to WiFi.

No speech was detected but my video clearly has audio.

Our system filters out music-only audio and speech below a confidence threshold to prevent AI hallucinations. If you had clear speech and it was missed, email us with the roast ID.

Still stuck?

Email contact@deskwolf.ai

We respond within 24 hours. Include your roast ID if your question is about a specific analysis.